FAQ

What is Foovs?

Foovs is an online marketplace where people connect to buy, sell, find jobs, and request services—just like a local market, but online. From the comfort of your home, you can discover products and services near you. Simply search for what you need, and you’re ready to go!

How do I contact the Support Team?

If your issue is not urgent, send an email to support@foovs.com.
Here’s how to prepare your email for faster assistance:

1. Platform Issues: Mention your operating system and browser (for desktop) or app version (for mobile). Attach screenshots of the problem.
2. Payment Issues: Provide details like the purchased package, payment method, amount, payment date, and depositor's name. Attach proof of payment (e.g., a receipt or debit alert).
3. Scam Reports: Share the suspect's profile link, screenshots of conversations, and other evidence.

Why no phone support?

We assist better via email and chat, as these methods allow us to track your issue thoroughly and provide detailed, efficient support.

How can I sell on Foovs?

1. Sign in to your account.
2. Click the Sell button.
3. Complete all required fields, including category, photos, title, description, and price.
4. Review your information and click Create Listing.

Your ad will go through a review process to ensure it meets our guidelines. If approved, you’ll receive an email notification. If edits are needed, we’ll guide you.

How do I buy on Foovs?

1. Search: Use filters to find exactly what you need.
2. Contact the Seller: Chat on Foovs or call the seller to discuss details or negotiate.
3. Inspect and Pay: Meet the seller in a public place or arrange delivery. Pay only after ensuring the product meets your expectations.

How do I report illegal activity?

If you notice suspicious activity, follow these steps:

1. Click the Flag icon under the listing.
2. Select the reason for your report.
3. Provide details in the comment section and click Send Report.

Our team will review your report and take action if necessary.

Does Foovs have stores or delivery services?

No, Foovs is not a store and does not offer delivery services. Buyers and sellers arrange delivery or meet-ups directly.

Why can’t I find my ad?

1. Under Review: Ads may take a few hours to appear in search results after review.
2. Notification: Check your email for updates on your ad status or required edits.

You can monitor your ads under the My Listings section of your account.

How can I improve my sales?

1. Use clear, detailed titles and descriptions.
2. Add high-quality, unique photos.
3. Set competitive prices.
4. Respond quickly to buyers.
5. Avoid requesting prepayments. Use delivery services that accept payment upon delivery.

Posting Rules

1. Add a clear, precise title.
2. Provide accurate descriptions without false information.
3. Use unique images (no watermarks or contact details).
4. Choose the correct category.
5. Ensure prices reflect market value.
6. Respond to inquiries promptly.
7. Post one product per ad.
8. Comply with Nigerian laws. Check the list of prohibited items below.

Prohibited Items

Foovs prohibits the sale of:

• Narcotics, prescription drugs, and restricted chemicals.
• Weapons and military/police items.
• Stolen or counterfeit goods.
• Pirated media.
• Human organs.
• Items banned by Nigerian law, including unregistered food, drugs, and cosmetics.
• Wildlife products (e.g., ivory and pangolin parts).

My ad was declined. Why?

1. Multiple items in one ad.
2. Irrelevant or unclear photos (e.g., nudity, watermarks).
3. Unrealistic or irrelevant pricing.

Make the necessary edits and repost.

Can I share ads on social media?

Yes! Share your listings on Facebook or Twitter:

1. Go to My Listings.
2. Select the ad you want to share.
3. Click the Facebook or Twitter icon.

How long will my ads stay live?

Ads remain active for 1–3 months from the last update or renewal. You can deactivate or update them anytime.

Should I pay before or after receiving an item?

To stay safe:

• Avoid prepayments.
• Meet in public places.
• Pay only after inspecting the item.

How do I protect myself from scams?

1. Check Reviews: Look at seller feedback.
2. Avoid Prepayments: Use payment-on-delivery services.
3. Inspect Items: Ensure what you’re buying matches your expectations.
4. Protect Financial Information: Never share sensitive details.
5. Trust Your Instincts: Avoid deals that seem too good to be true.

What if I don’t get what I requested?

Foovs recommends meeting sellers in public or using payment-on-delivery services to ensure satisfaction before payment. Always inspect items thoroughly.

Welcome to Foovs—where connections happen effortlessly!